Has your TruConnect phone been damaged or lost? Purchasing a new one might be a tall order for you. After all, the device might be a costly model, and getting a new one might need you to dig deeper into your pocket. To avoid such inconveniences, you should purpose to get a replacement from TruConnect. By replacing your lost or damaged Truconnect phone, you will be able to continue enjoying the services offered by this carrier. However, the replacement of these phones is not automatic as it is always done as per the policies of the company. From the warranty period to the timelines that you should report the incidence, many parameters will determine whether you will get a free replacement phone or not. If you are a victim of such circumstances, read on in order to know how to get a TruConnect replacement phone, alongside other helpful ideas.
Ways to Report TruConnect Phone Lost or Stolen
Since we are in the digital age, mobile phones serve a myriad of purposes in our day-to-day lives. From keeping you connected to enabling you to work online, there are many benefits of having a TruConnect phone. However, these phones are not immune to problems such as getting lost or being stolen. If you are a victim, you should not hesitate to report the matter to the authorities as soon as possible.
First, you should report the matter to the police promptly so that action can be taken against the perpetrators of such crimes. Once you report the issue to the police or to the authorities within your locality, be sure that they will help you recover it. As a result, you may not essentially need a replacement from this carrier.
Better still, contact the TruConnect customer service team. Here, you can use another mobile phone to call them at 800-430-0443 and then narrate your story. Once you contact this team, be sure that the customer service agent on the other end will suspend your service until you get a replacement phone.
More importantly, be polite and patient as you talk to the agent on the other side. For optimal results, answer all the questions asked so that you can get the much-needed help as soon as possible.
Is TruConnect Replacement Phone Free
Well, this depends on a number of factors. For instance, if your phone got damaged as a result of physical abuse or water damage, be sure that you will have to cater for the replacement cost on your own. This is because TruConnect does not replace such phones.
In addition, if your phone gets damaged 10 days after the first 90 days have expired, you may have to replace them at your own cost. However, if your phone is not damaged by physical abuse or water damage and you submit your replacement claim within 10 days after the first 90 days are over, be sure that you will get a replacement free of charge. The only cost you might have to cater for is the cost of returning the phone to TruConnect for replacement purposes.
Way to Replacement TruConnect Phone
TruConnect Free Government Phone Replacement Policy And Process
Unlike other policies, this one applies to those phones that are freely given to all eligible customers by TruConnect. This can be attributed to TruConnect being one of the many service providers that participate in the Lifeline Program. Here, all eligible customers get free phones and discounted cell phone services such as talk, text, and even data.
If you are a beneficiary of the Lifeline program from TruConnect, and your phone has been damaged be sure that you will get a replacement. However, there is conditions for this undertaking. To start with, if you received the TruConnect phone through the Lifeline phone program, be sure that these phones are usually provided as they are and thus do not come with a warranty.
For instance, if your TruConnect Lifeline phone is defective within a period of 90 days of first use, and is returned within 10 days after the 90-days period has expired, be sure that you will not incur any cost as the replacement will be done at the cost of this carrier. However, your phone must not be defective as a result of water damage or physical abuse.
As far as getting the same replacement model is concerned, be sure that this is not guaranteed as this is based on their availability. Therefore, before you send a defective phone to TruConnect, first reach out to customer service at 800-430-0443 to know the available replacement models, provide the right return address, and submit your replacement claim. However, if your phone gets damaged after the 90 days and the first 10 days have elapsed, be sure that you will cater to the entire replacement costs on your own.
TruConnect Phone Company Replacement Policy And Process
Compared to the policy discussed above, this one is quite different. This is because it applies to those phones that have been bought by different customers out there. Typically, these phones are commonly known as upgraded phones.
It is important to note that TruConnect does not manufacture phones. Therefore, they are not liable for any defect that might come with the phone. Also, if the manufacturer omitted something, be sure that this carrier will not be responsible for it.
As far as warranties are concerned, they are not issued by TruConnect but rather by the manufacturer. Therefore, your phone of choice will have a warranty from the manufacturer and not TruConnect. Typically, this warranty may last between 1 year and 2 years.
However, this warranty may not cater to the replacement costs if all your phone was damaged by physical abuse or water. Depending on what damages your phone, you must reach out to the TruConnect customer support team and ask for guidance on how to submit your replacement claim, among other issues.
List of TruConnect Replacement Phones in 2024
It is no secret that TruConnect can help you replace your phone either free or charge or at a fee, depending on the factors that we have listed above. However, the replacement model may not match your desires as they are usually issued based on their availability.
Therefore, you will not have the luxury of choosing your desired model. Depending on the availability of these phones and the carrier’s policy, be sure that you will get a relatively good phone. Some of the models you can expect include:
- Blue C5L 2020
- NUU A7L
- Nokia 1.3
- Alcatel Go Flip 3
- LG Aristo 3
- LG Aristo 3 Plus
- Motorola E
- Motorola E6
- Nokia 5.4
- LG K31
- Samsung Galaxy A21
- LG Q70
- Google Pixel 4a 5G
- Apple iPhone XR
- Nokia 8.3 5G
- Apple iPhone 12
- Samsung Galaxy Z Flip
- Samsung Galaxy S21 Ultra 5G
- Motorola RAZR 5G
- Samsung Galaxy S21+ 5G
- Apple iPhone 12 Pro
Ways to Locate TruConnect Phone, If Lost or Stolen
No one wishes for his phone to get lost or stolen. However, such cases are very common among mobile users. TruConnect phone users are not an exception, as they are prone to such issues. Before you think of asking for a replacement from TruConnect, some tricks can help you locate your device. Depending on your specific situation, different tactics may apply. Here are some tactics that can help you get started:
1. Call your phone
This is one of the simplest tricks to help you locate your lost Truconnect phone with ease. You just need to look out or even ask your friend to help you with his phone and then dial your number from his phone.
Once you call your number, listen if there is anyone who will answer your call. In case someone answers your call, let them know that you have misplaced your phone and that he should keep it for you. Better still, you can ask the stranger to let you know his location so that you can go and pick it up. Either way, you will be able to obtain your phone with minimal or no hassle at all.
2. Ensure that you have your phone number on your locked screen
Although this trick works magic, it is only applicable if you had applied it before misplacing or losing your phone. You should add an emergency number on your phone’s locked screen to put this into perspective. In case your phone is lost, and it is powered on, the one who finds it will contact that number and you will be able to get your phone on the go.
3. Use the ‘Find My Device/Mobile’ app and the ‘Find My iPhone’ app
Unlike traditional handsets, modern devices can now allow you to use the ‘Find my Phone’ feature in order to locate your phone in case it is lost, stolen, or misplaced. However, this feature can only become a lifesaver to you in case you had turned it on before losing your device.
Apart from this, your phone’s GPS has to be turned on for this feature to work. Lastly, this feature is ideal for Android phone users while the ‘Find My iPhone app work optimally for iPhone devices.
4. Use a smart speaker
Some mobile phone users normally invest in a smart speaker for various purposes. In case you belong to this category, you can address this device and ask it to ‘Find My Phone’. If you connect this device to the same wireless network as your device, it will help you locate your device quickly.
5. Use Google
If you are an Android phone user, you can use Google to locate your lost phone. Here, you need to go to Android.com/find on your browser and then utilize the Google services to locate your misplaced, lost or stolen phone. However, you must be using Google services on the lost phone.
Typically, you need to log in with your Gmail credentials. Once you log in, you will see your phone’s location. Better still, you will know finer details such as its last known location.
However, for this feature to help you out, the lost phone must have its mobile data switched on. With Google services, you can pursue other options such as ‘lock your device’, ‘Make it ring’, ‘Erase phone’.
6. Using Trackers
Apart from the techniques that we have mentioned above, trackers can also help you locate your lost phone. The good news is that there are a plethora of trackers that you can download online and use them to track your device. With the tracker in place, you will obtain your phone and other essential devices such as your laptop and so forth.
7. Contact your service provider
If all the above-mentioned techniques have failed to bore fruits, consider contacting your service provider for more help and guidance. Fortunately, they are experts in finding misplaced or stolen phones. Since they have the technology to locate these phones even from afar, be sure that they will help you locate your phone successfully.
Difference Between TruConnect Replacement and Upgrade Phone
If you have never upgraded or replaced a TruConnect phone in the past, these terms can be a little bit be confusing to you. At some point, you might interchange them unknowingly. However, the reality of the issue is that these terms are different from each other.
To start with, TruConnect replacement refers to acquiring another phone from TruConnect to replace an existing phone if it has malfunctioned. In most cases, replacement phones are usually offered free of charge if they have not been damaged by water or physical abuse.
Technically, the phone that one gets as an upgrade is always better than the previous phone. On the other hand, the ‘Upgrade phone’ term refers to all those phones that have been purchased so that one can get a better phone. If you want an upgrade phone from TruConnect, be sure to find a wide array of phones to choose from.
Frequently Ask Questions
What are Carriers Compatible with TruConnect?
Depending on one’s location, be sure that you will either rely on T-Mobile or Sprint in order to enjoy the services offered by TruConnect. Other carriers that are compatible with this service provider include AT&T and Verizon. As a MVNO, TruConnect runs on either of the networks mentioned above,
Does TruConnect Offer Free Tablet?
Yes. As we speak, TruConnect offers free tablets to all eligible individuals through its Affordable Connectivity Program. Therefore, if you qualify for this program, you can go ahead and apply for this device on the go.
Can I Replace TruConnect SIM Card With Other Phones?
If you have lost your TruConnect SIM card, you can always replace it and start using Truconnect cell phone services. If you choose to use another phone with the new SIM card, you have to ensure that your phone of choice is unlocked. When it comes to unlocking various mobile phones, there are is a special unlocking policy that applies. Therefore, you may have to reach out to the TruConnect customer support team for them to guide you through the entire unlocking process.
How to Activate TruConnect SIM
Once you have received your new Truconnect SIM card, you need to activate it so that you can enjoy the services offered by this carrier. To make this possible, you can visit the brick and mortar Truconnect store near you and ask for guidance from the professionals you will find. Better still, you can reach out to the customer support team and let them know that you want to activate your newly acquired SIM card. Apart from these initiatives, you can activate the SIM card on your own by following these steps:
- First of all, insert the new Truconnect SIM card into your device
- After that, power on the device
- Dial 611
- Once you dial 611, you will receive a message saying ‘Welcome to Truconnect’. In case, you do not receive, contact the customer support team.
- Upon receiving the welcome message, you have to set up the APN settings.
- Depending on your device, setting up APN settings may vary. However, the whole process should not take you a lot of time.
This carrier does not disappoint when it comes to affordable mobile phone deals and plans. Besides this, it offers free tablets and internet to all eligible customers, thanks to its Affordable Connectivity Program. Also, you can apply for its Lifeline program and be able to get a free phone alongside discounted cell phone services. If your TruConnect phone has been damaged, stolen, or misplaced, the next thing you should do is get a replacement. Follow all the guidelines we have outlined above, and you will be able to get your replacement phone seamlessly.