Have you ever heard about Assurance Wireless? This is one of the service providers participating in the Lifeline Assistance program. It is imperative to note that Assurance Wireless is fully owned by Virgin Mobile and is known to offer low-income earners and recipients of government programs free phones and affordable cell phone services. As we speak, the carrier is available in 40 states of the U.S. Therefore; you can apply for a free government phone and enjoy the services of this carrier in your state.
If you had applied for a free government phone from Assurance Wireless and got lost or stolen, you can now request a replacement by following the set Assurance Wireless policies. Better still, you can request a phone upgrade and enjoy the services of this carrier in a better smartphone than the one you have currently. In this article, we shall take an in-depth look at how you can get a replacement Assurance Wireless phone, alongside other related facets.
Does Assurance Wireless Replace Phone?
Yes. Like we stated above, you can now replace your lost or stolen Assurance Wireless device. Better still, you are liberty to replace it if at all it is irreparably damaged. However, these are not the only reasons why most users consider replacing their Assurance wireless phones.
For instance, if a certain feature is not working optimally, you may want to replace the entire device for convenience purposes. Some of these features include connectivity features, text messages, call interference, and so forth. Better still, if a certain crucial part such as the speaker or the touch screen gets faulty, you may opt to replace the entire device.
In addition, if you are having issues updating its operating system or the phone is generally slow in its operations, you can consider replacing it on the go. Finally, if the device is outdated or old, replacing it might be the only way to meet your current communication needs. If you are a victim of such circumstances, you can go ahead and replace your Assurance Wireless phone.
Assurance Wireless Phone Replacement Policy
If you want to replace your Assurance Wireless phone, it is imperative that you know the replacement policy first. These are:
- As far as the replacement of this carrier is concerned, one needs to pay a small fee if his or her phone was stolen or lost.
- However, if your phone got faulty or was broken within the first year, be sure that you will not be charged anything for it to be replaced. This is because the device will be covered by the warranty from the manufacturer. Typically, this warranty lasts 12 months after the device has been shipped to the user.
- If you have broken your phone or it’s faulty due to one reason or another, feel free to reach out to the customer care team at 1-888-321-5880. After that, you will be guided on how the phone will be replaced for you.
- As far as the replacement phones are concerned, you may not essentially get the same device that you were previously using. Instead, you may get a different model that works perfectly well as the previous device.
Why You Replace Your Assurance Wireless Phone?
Although you may have applied for a free government phone from Assurance Wireless and got one, there are reasons that may prompt you to replace it. Some of these reasons include:
Your current Assurance Wireless phone may be old or outdated. If this is the case, it may not offer the much-needed services the way you would want. For instance, it may start getting slow whenever you surf the internet and so forth.
Other times, it may not allow you to update the current operating system. In this case, you will not be left with any other alternative other than to replace it. By replacing it, you will get a more efficient model that will meet all your phone needs.
If the phone is lost or broken
Besides the phone being outdated or old, you may be promoted to replace the Assurance Wireless phone because it either got lost or was stolen. After all, it is almost impossible to remain without a phone. This is because you need the phone to communicate with your friends and family, do business online, work online, learn online, and even access emergency healthcare services.
Assurance Wireless Phone Replacement Procedure
As far as the replacement procedure of Assurance Wireless phones is concerned, be sure that you will not have difficulties as it is straightforward and easy. Below is the process:
- If your phone got misplaced, lost, or was damaged, you should contact the customer care support at 1-888-321-5880 and then address the issue.
- Here, you should ask them if you can be able to obtain a free replacement phone.
- After that, the customer care agent on the other end will let you know the existing options. For optimal results, you should make a report as soon as possible. By doing so, you can trust that no one will use the remaining account balance.
Note that a far as this process is concerned, you can be charged a small fee for the shipment process. However, this is not always the case as you may still get a free replacement within a few days of making your application. These are some of the existing options that the agent will outline for you so that you can make an informed decision.
Can I Replace My Assurance Phone Online?
Yes. Besides contacting customer care support as illustrated above, you can now replace your Assurance phone online. To get started;
- You need first to visit mobile.virginmedia.com/ecare/login and then log in with your details.
- After that, fill in an application form with your details and then key in your ZIP code. As you fill in the details, you should ensure that you provide valid and correct details.
- Finally, submit the form to Assurance Wireless via fax or email. If you have issues, you can contact the phone support team for more guidance.
Assurance Wireless Replacement Phone List
If you want to replace your lost, damaged or stolen Assurance Wireless phone, be sure that you will not essentially get the exact model you had previously. Just like the free government phone, the carrier will offer the phone that is available at that moment. Some of the models that you may get as replacement models include:
- LG Aspire T40C
- LG Optimus F3
- Alcatel OneTouch Retro
- Samsung Entro Mobile Phone
- Coolpad Illumnia
- Kyocera Hydro Reach
- Kyocera DuraForce XV+
- ZTE Prestige 2
- ZTE Tempo X
- Unimax U683CL
- ANS Rapidz
- ANS Wiko Life
- Unimax U683CL
As far as these models are concerned, it may be difficult to tell which exact models will be provided as replacement devices. This is because the availability of these devices keeps on changing as new phones get introduced in the market. However, be sure that you will get a replacement model that will suit your current phone needs.
How Much Does It Cost To Replace An Assurance Wireless Phone?
If you have lost, misplaced, or damaged your Assurance Wireless phone, it is essential to note that you may get charged for you to get a replacement. Typically, you will be required to pay a $20 replacement fee to get a new device.
The amount you will be charged mainly depends on the state of your account balance. Therefore, you may end up paying a small fee and get a new device or still get a replacement free of charge.
How Long Does It Take To Get A Replacement Phone From Assurance Wireless?
The timelines for getting a replacement mainly depend on where you reside. Sometimes, it may take a few days to get a replacement phone, and other times, it may take about a week to get it.
How Do I Activate Assurance Wireless Replacement Phone?
Once you have obtained your Assurance Wireless replacement phone, the next step is to activate it. After all, this is the only way you will be able to enjoy the Assurance Wireless service again. To activate your replacement model, you should follow these steps:
- First, press and hold the power button of your mobile device. After that, enable hands-free activation so that your device can connect to the Assurance Wireless network. By doing so, the phone will check for the available updates. Thereafter, the device will turn off.
- Switch the device on and follow the prompts that you will see on your screen. In most cases, these will be prompts asking you whether you want to customize your mobile phone or not. You can opt to skip the setup screen and dial 611.
- Once you dial 611, follow the instructions that will pop up on your screen.
- Amid the activation process, you will be asked to provide the PIN of your Assurance Wireless account. As far as this PIN is concerned, be sure that you will be able to find it at the top of the Assurance Wireless approval letter. Provide this PIN, and you will be good to go.
By completing these steps, you will activate not only your replacement phone but also your Assurance Wireless account. The current balance will then be transferred to the phone and thus allow you to utilize the device the way you please.
For optimal results, you should allow your device to finish all the pending updates. If you encounter any challenges during the activation process, feel free to contact the Assurance Wireless customer support team using another phone, and you will get helped.
Assurance Wireless Phone Warranty Policy
First and foremost, all Assurance Wireless mobile phones come with a one-year warranty policy from various phone manufacturers. This warranty is not explicitly provided by Assurance Wireless but rather by the manufacturers themselves.
Therefore, if your device fails to work within the first 12 months, you should not worry as the device can be repaired for you free of charge, thanks to the 1-year warranty from the manufacturer.
Better still, you may get a new phone free of charge. To put everything into perspective, the one-year warranty for new phones states that if you have a defective mobile phone, be sure that you will get a new model within the first 12 months.
Besides this, to replace your phone, you must be able to provide the date you bought the device and the receipt that you were offered at the point of sale. Finally, the owner is the only person who can enjoy the warranty benefits. In addition, this warranty is not transferable.
Since the warranty mentioned above can be sensitive, it is always advisable to contact the Assurance Wireless customer support team at 1-888-321-5880. Here, you will get the much-needed guidance on the vita steps that you should take so that you can get your replacement as soon as possible. Better still, you can visit the local Assurance Wireless representative near you for further guidance.
In case the mobile phone breaks or gets faulty after the first 12 months are over, you will have to part with a few bucks for you to get a replacement. The same applies if you want your devices to get repaired for you.
If you are a victim of this circumstance, you should not pursue this course alone. Instead, contact the Assurance Wireless customer support at 1-888-321-5880 and explain your case. By doing so, you will get the much-needed insights that can help you get started.
Are There Any Difference Between Assurance Wireless Phone Replacement And Phone Upgrade?
Yes. Although Assurance Wireless deals with replacement and upgrades, there is a difference between these two services. To start with, phone replacement refers to the device one gets as a replacement for a phone that got lost, stolen, or was damaged.
On the other hand, a phone upgrade refers to the purchase of a refurbished or new phone. Unlike the current phone, the new or refurbished phone always has better features and can thus meet your needs.
What Can I Do If Assurance Wireless Does Not Replace My Phone?
In most instances, Assurance Wireless will always try everything within its capability to replace your lost or stolen phone. Like we mentioned above, they may replace the phone for you free of charge or rather ask you to pay a smaller fee for this undertaking.
If by any chance Assurance Wireless does not replace your phone, you can now go ahead and reach out to your insurance company and submit your phone replacement claim. However, if the device must be insured with that particular company. For optimal results, you should first submit a claim with Assurance Wireless and then wait for their response. Like we have indicated above, you can contact the customer support team on 1-888-321-5880 and then narrate your story.
As we speak, we have several companies that can help you file your claim. Besides this, these companies can help you track your claim and even follow it through to the end. One of these reputable companies is Asurion. Apart from Asurion, you can consider PhoneClaim.com. It is imperative to note that the latter option operates based on Asurion’s platform.
To get started, you should visit the site of any of these companies and then choose your preferred service provider. In this case, you can select Assurance Wireless. The good news is that they cover a wide array of carriers.
Therefore, you will not miss one that offers a free government phone. After that, file your claim. With this platform in place, be sure that you will keep an eye on the progress of your phone’s claim.
Considering the services of the above companies is vital when you feel like your carrier is somehow violating your rights as a customer. Better still, if the company does not respect the warranty that came with your devices, these companies can help you follow up on your claims.
However, as you purpose to utilize the services of the companies mentioned above, it is essential that you ensure that your phone has a warranty and has special insurance. If these features are missing, be sure that your efforts of making a claim through these sites will be futile.
How Do I Deactivate My Assurance Wireless Phone If My Phone Is Lost?
If you want to deactivate your stolen or lost Assurance Wireless device, you should contact the customer care service at 1-888-321-5880. Ideally, you should contact them as soon as possible so that no one gets to use the remaining balance on your account.
Once you contact the customer care agent, you should feel free to narrate what happened to you and then request them to deactivate the phone for you. Here, the agent from the other end will either suspend your service temporarily or deactivate your phone for good.
How Do I Track My Assurance Wireless Lost Phone?
If you have lost or misplaced your phone, there are a number of steps that can help you track your device.
- First and foremost, you should call your number using another phone and listen if you will hear it ringing. If the device is within proximity, you will be able to hear it ringing. Better still, if someone has secured it, you can tell him or her to keep it for you until you come and pick it. If you cannot travel to their location, you can instruct them to send the device to you.
- Apart from this method, you can use the Find My Device feature on your Android or iPhone device.
For Android devices, you can use a tablet or a laptop to log in to your Google account and then key in ‘Find My Android phone’ in the Google search bar.
Thereafter, scroll down until you come across the result that shows ‘Find your phone-My Account-Google’. Click the result and then follow the instructions you will see on your screen.
In case you have lost an iPhone device, you can activate the Find My app by logging into your iCloud account with another Apple device. After that, choose ‘Find My iPhone’ and then sign in with your Apple ID.
Once you are logged in, you will see a list of connected devices on your screen. Choose your iPhone among these devices, and then look at the map you will see on your screen to see where your lost Assurance Wireless phone is located.
To utilize the Find My Device feature, you should ensure that your lost device is online and turned on. In addition, the Find My Device feature has to be active. Finally, the location services on the lost device have to be enabled.
If the methods mentioned above do not prove to be as fruitful as expected, it is always important that you contact your service provider. Besides giving you instructions on how to track your lost phone, the personnel here will help you file a police report.
Once you contact the customer care agent, you must provide finer details such as:
- The manufacturer and the model of your phone
- A detailed description of your lost phone. Here, you can outline some of its recognizable features.
- The exact time and date when you misplaced or lost your Assurance wireless phone.
Whether your Assurance Wireless device has been damaged or lost, be sure that you will be able to get a replacement on the go. All you need to do is to contact the customer support agent on 1-888-321-5880 and explain your situation. Better still visit, mobile.virginmedia.com/ecare/login and then fill the form that you will find with your details. After that, submit it for consideration. Consider all the ideas we have outlined above, and you get an Assurance Wireless replacement phone seamlessly.