If you were successfully enrolled for the affordable connectivity program, you should renew your membership every year. ACP renewal is an annual requirement through which ACP subscribers must complete to continue accessing their benefits. This is through a process known as recertification. To ensure that every ACP subscriber renews their membership, you will get a recertification notice either from USAC or from your service provider. Please note that failure to respond to your ACP renewal notice, you will permanently lose your ACP benefits. Once you renew your ACP benefits, you will remain connected with your family and loved ones, work online and study online among other benefits. Have you been looking for guidelines on how to renew Affordable Connectivity Program? Read this guide to the end and get your answers.
What Do I Need to Renew ACP
The process of renewing your ACP is very easy and precise. To successfully renew your ACP however, you will need to submit your application ID. In most cases, you will find your application ID indicated in your recertification letter. You can also find your application ID once you sign in to your national verifier account. This is through opening this page “www.lifelinesupport.org”, enter you username, password and sign in.
You can also contact ACP support center to inquire more about your application ID. To make your inquiries, call 877-384-2575 every day of the week, from 9:00 AM to 9:00 PM ET.
Ways to Recertify or Renew ACP
To remain connected, you should renew your ACP benefits every year through a very easy process. Please note that there are different ways to renew your ACP for different subscribers. For instance, if your eligibility was determined by the national verifier, you have to complete the USAC’s ACP recertification process. However, you must go through the initial automated database check.
If your eligibility was determined through other FCC approved alternatives, you will renew your ACP through your ACP service provider. Fortunately, ACP service providers are able to track or follow their subscriber’s recertification process through the recertification subscriber status report in NLAD. Below are various ways through which you can renew your ACP:
1. Renew online
To renew online, you should sign in to your national verifier account and follow prompts complete your ACP recertification online for more: “www.lifelinesupport.org”. One of the reasons why you should consider online renewal is that you will immediately find out whether you qualify to recertify for the program or not.
2. Via mail
To renew ACP via mail, you should download your paper recertification from and complete the form. Make sure you attach all the required copies of identity and eligibility proof then mail it to:
ACP support center
P.O BOX 7081
London, KY 40742-8302
3. Through a call
Alternatively, you can renew your ACP through calling the number 877-384-2470, provide your application ID to the representative and follow prompts. However, this option is only applicable to subscribers who do ne need to provide documentation proof.
When do I Need to Renew ACP
All affordable connectivity program subscribers should renew ACP every year. As you already know, this is an annual ACP requirement and failure to comply, you will end up losing your benefits.
How do I Know that I Still Qualify for the ACP Facility
To renew your ACP benefits successfully, you must still be qualified for the program. There are two ways through which you can qualify for ACP. These are: income based and program based eligibility.
To qualify through income, your household’s total income should be at or less than 200% of the federal poverty guideline. To qualify through program, you must be a participant of the following programs:
- Lifeline
- SNAP
- Medicaid
- Federal public housing assistance or section 8
- National school lunch program
- Federal Pell grant
- Veterans or Survivors pension
- Women, infants and Children
- Federal Public Housing Assistance
- Bureau of Indian Affairs General Assistance
- Tribal Temporary Assistance for Needy Families
- Food Distribution Program on Indian Reservations
How do I Know that My ACP has been Renewed Successfully
After renewing your ACP via, USAC will send your eligibility status notification, with a fail or pass, through mail. However, if your submitted your ACP renewal online, a confirmation page will be presented to you, indicating the status of your renewal. This is either a pass or fail. Finally, if you renewed through phone, you will also get a phone call, notifying you about the status of your renewal.
Supposing I do Not Renew My ACP on Time, What Happens
If you fail to renew your annual ACP on time, you will get a notification, reminding you to recertify the program within two months. If you fail to renew within the 60-dyas recertification window, USAC will send another alert via mail 2 or 3 days after the window period. The purpose of this alert is to inform you that your 60 days are over. 5 days after the recertification window, USAC will then de-enroll you from the program. Basically, this means that you will lose all your ACP benefits. As a result, your internet monthly bill will increase automatically.
Which Benefits Will I Enjoy Once I Renew My ACP Facility
After successfully renewing your ACP, you will continue enjoying the following benefits:
- You will get a monthly discount of up to $30 on your monthly internet service bill
- If you are a qualifying subscriber on tribal land, you will get a monthly discount of up to $75 on your monthly internet service bill
- You will get a discount of up to $100 towards the purchase of tablets. This is after making an upfront payment of $10.01.
- You will also be able to purchase other connectivity devices like laptops and desktop computers for $100 less.
- You will be able to get a free phone through selected service providers
You will get free unlimited calls, free unlimited text messages and free hotspot services through selected service providers.
