Due to the proliferation of modern tech devices, internet connectivity has become indispensable. As we speak, most people rely on the internet to communicate with those they love, do business online, learn online, access health care services, and so much more. However, internet services usually come at a cost. With the advent of the COVID-19 pandemic, most families were adversely affected economically. Some even lost their jobs and could no longer be able to pay for internet service like before. As a result, the government, through the Federal Communications Commission (FCC) announced that it will offer a discount on broadband bills to all eligible individuals, thanks to the Emergency Broadband Benefit program. At the end of 31, 2021 FCC convert the EBB program to ACP and set eligible criteria. Frontier is one of the participating providers that offer this discount to all eligible households. In this article, we shall take a closer look at the Frontier ACP program and other related facets.
Formerly known as Citizens Communication Company, Frontier Communications Corporation is an American company that offers telecommunication services such as DSL and fiber-optic services. It is the parent company of Frontier Internet. As we speak, Frontier is available in more than 25 states. It is important to note that it offers fiber internet in states such as Arizona, California, Texas, Alabama, Tennessee, South Carolina, New York, Nevada, Michigan and Washington.
How Does Frontier ACP Program Work?
Yes. Like we previously mentioned, Frontier is one of the leading participants in the ACP (Affordable Connectivity Program). Here, low-income individuals are bound to get internet services at discounted rates. At some point, you will enjoy this internet free of charge, as long as you are eligible for the program
To put it into perspective, Frontier Essentials Internet usually costs $30. After you qualify for the Frontier ACP program, you will not be charged anything as it will pay $30. Also, you will not pay anything in order to enjoy Fiber Internet. Qualifications to Receive Frontier ACP Program Discount on a Monthly Basis
If you want to enjoy the ACP (Affordable Connectivity Program) discount we have mentioned above, there are a number of requirements you must ensure that you fulfill. You must meet at least one of these qualifications for you to be eligible for this benefit:
- You are a participant of a government assistant program such as Medicaid, Supplemental Security Income (SSI), VA Survivors Pension, Food Distribution Program on Indian Reservations, National School Lunch Program, Supplemental Nutrition Assistant Program, Federal Public Housing Assistance (Section B), and so on.
- Your income stands at or is below 200% of the Federal Poverty Guidelines.
- You experienced a substantial loss of income due to income or job loss since 29th February 2020
- You received a Federal Pell Grant during the current award year.
- You meet Frontier’s eligibility criteria. To learn more about this, you can visit Frontier’s website and check the FAQ section.
Application Process for the Frontier ACP (Affordable Connectivity Program)
The process of applying for this program is not as complicated as one might think. Here are the steps that you should follow:
1. Ensure that you meet the eligibility criteria
Since not everyone is eligible to enjoy the benefits of Frontier’s ACP program, there is a need for you to ensure that you meet the eligibility requirements mentioned above. If you meet these requirements, you can now go ahead and complete the FCC National Verifier by clicking “https://www.affordableconnectivity.gov/”.
As you complete the application process, ensure that you save your Application ID as you may need it later. The national verifier will determine whether you are eligible or not and later send you a notification.
2. Start the application process
Once you have met all the eligibility requirements, time is ripe for you to start the application process. Although there are many ways of making your application, the most convenient method is doing it online. Here, you can visit “https://frontier.com/discount-programs/affordable-connectivity-program/service-check” and then make your application. Some of the documents that will be required during the application process include:
- Your official name
- Your Social Security Number
- Your Date of birth
- Your Tribal Identification number
- Your passport
- Your Tax Identification Number
It is important that you send images of these documents so that your details can be verified. In addition, you may be required to show eligibility proof so that your application can be approved promptly. If you are able to gather these documents and send scanned copies alongside the application form, be sure that you will be able to enjoy the benefits of the ACP program.
3. Wait for approval
Once you have sent the application form, you should now wait for the approval process. Just like other carriers, you can expect to get a notification after a few days. In case your application was successful, you will be notified on the go. Also, if your application never saw the light of day, be sure that you will be notified as well.
4. Wait for the installation
In case your application is approved, it is essential that you check whether Frontier Internet is available in your locality. Here, you should visit “https://frontier.com/discount-programs/affordable-connectivity-program/service-check” and then enter your address to find out. After that, submit your information in order to place your order. Once everything is done, Frontier will call you so as to schedule your installation if at all you were not using this carrier in the past.
If you are experiencing hitches during the application process, you can contact Frontier on 1.844.342.7501.By contacting Frontier be sure that they will help you verify your eligibility, help you to sign up for Frontier Internet, and after that, activate your credits. Once this is done, you will start enjoying free or discounted broadband internet from Frontier.
FAQs – Frequently Asked Questions
How long will it take to receive a follow-up call to get my Frontier ACP discount?
Once you have submitted your form online, Frontier has to confirm that you are eligible for the ACP program. Once they confirm that you are truly eligible for the program, a Frontier agent will contact you. Typically, you can wait for this call for up to 5 days from the day you submitted your application.
When can I expect the discount on my bill?
In most cases, credits start appearing on your monthly bill after 1 billing cycle.
How long will the Frontier ACP last?
The ACP program is expected to end 6 months after COVID-19 has been declared to be no more or once the program funds have been exhausted, whichever comes first. If you are a beneficiary of this program, you can expect that Frontier will notify you 30 to 45 days before the program ends. Therefore, you should not panic at all.
Are there any installation fees for Frontier connection?
Once your application has been approved, you can expect that you will enjoy free installation services. However, you have to accept the ACP program terms, and this has to occur before your scheduled installation date is set.
Is a technician needed to install the service?
First and foremost, the installation process will depend on the type of internet service you ordered. Once you place your order, you can trust that the Frontier customer service representative or agent will advise you if a technician is needed for installation or not.
Why is my Frontier ACP discount removed from my bill?
Typically, the ACP program requires all eligible beneficiaries to utilize their internet at least once a month. In case you do not use the internet in a given month and you will receive a discounted bill, be sure that you will receive an SMS or email from Frontier in order to confirm your usage.
Ideally, you should acknowledge it by the last day of the month in which you received the notification. For instance, if you received the bill on 1st January, you have up to 31st January to acknowledge it. Failure to do so within that set timeline can make your discount to be removed in the subsequent month, and you may have to restart the process afresh in order to get the much-needed credits to your account.
Internet bills do not have to strain your budget during the pandemic. This is because you can now apply for the Frontier ACP program and be able to get a discounted broadband service. After the federal discounts have been applied, you can expect the monthly rate for the service to range between $0 and $24.99 per month, depending on your internet subscription. Apply for this program today, and you will be able to reduce your internet bills significantly.