Boost Mobile is one of the largest mobile service provider that allows you to enjoy mobile hotspot services. Boost mobile hotspot services allows you to connect devices such as your tablet, desktop computer or tablet to the internet via a Wi-Fi network. With these services, you can also share your data with your friends and family so that they can remain connected inexpensively. Although your Boost Mobile hotspot is always reliable, there are moments when it might not working as desired.
Is your boost mobile hotspot not working? There are a number of ways that can help you solve this problem right away. In this article, we shall take a closer look at the reasons why Boost Mobile hotspot is not working and how to solve this problem.
Common Causes of Not Working Boost Mobile Hotspot
Your Boost Mobile hotspot might fail to work due to an array of reasons. Some of the common reasons that can lead to this problem include:
- Your cell phone plan does not include mobile hotspot services.
- You have exhausted the mobile hotspot data that was allocated to you.
- You failed to configure your Boost Mobile hotspot device with the right APN settings.
- May be you have not enabled the mobile hotspot feature on your Boost Mobile hotspot device.
- Your Boost Mobile hotspot is still using the old firmware.
- Your Boost Mobile device has bugs
- You are in area that does not have a good Boost Mobile network
- There is an outage within your locality
- You have connected many devices to your Boost Mobile hotspot device.
- The Boost Mobile hotspot device and the other connected devices are distant apart.
- The Airplane mode feature has been enabled on your Boost Mobile hotspot device
- You have not enabled mobile data feature on your Boost Mobile hotspot device
- You are using a lower frequency band on your Boost Mobile hotspot device. Here, you might have opted to use the 2.4 GHz frequency band instead of 5 GHz frequency band.
Guideline to Fix Boost Mobile Hotspot Not Working Issue
Now that you already know the various reasons why your Boost Mobile hotspot might not be working, time is ripe for you to know the various solutions that can help you solve these issues. Some of the best solutions that can help you get started include:
- Ensure that you have switched on the mobile hotspot feature on your Boost Mobile hotspot device. This is because this feature has to be switched on anytime you want to utilize your Boost Mobile phone as a hotspot device.
- Ensure that you have not switched on Airplane mode on your Boost Mobile hotspot. In case it was mistakenly switched on, switch it off so that your device can access Boost Mobile network.
- Check with your carrier’s support team whether there is an outage within your locality or not. If there is an outage within your locality, chances are that you will experience network coverage issues, among other problems. To be on the safe side, you can contact this carrier’s customer support team on phone by dialing 1-833-502-6678. Better still, visit “boostmobile.com/support/contact-us.html” and make enquiries from that end.
- Reduce the number of connected devices so that you can improve your devices’ connectivity. For instance, if you have connected 8 devices, reduce them to 4 or even 3 devices. This way, you will enjoy a better connection, thereby allowing you enjoy more convenience.
- Ensure that you are not engaging in data intensive activities on all your connected devices. For example, if you have connected 5 phones to your Boost Mobile hotspot device, and are playing online mobile games at the same time, chances are that you will experience connection issues. If you want to enjoy a better connection, try to reduce the number of devices that are engaging in data-intensive activities. Better still, just use your phone and other devices moderately so that you can remain connected.
- Keep an eye on your Boost Mobile’s account. By checking your account every now and then, you will be able to know when your package will be exhausted. In addition, this allows you to know your balance. Remember that if your package is over, you might have to purchase another one so that you can be able to share your mobile data with your loved ones and friends.
- Restart your Boost Mobile hotspot device so that you can eliminate any existing bugs that might be interfering with this device’s overall performance.
- Come closer to the Boost Mobile hotspot device so that you can remain connected. This is because the Wi-Fi network might become weaker anytime you move away from the hotspot device. To be on the safe side, ensure that all the connected devices are within the proximity of your hotspot device.
- Choose 5 GHz frequency band instead of selecting the 2.4 GHz frequency band. By choosing the former, you can trust that you will enjoy fast internet connection. However, if your device cannot support the 5 GHz frequency, you might only be able to choose the 2.4 GHz frequency band.
- Ensure that your Boost Mobile hotspot device is using the latest firmware. Thankfully, modern devices usually receive these updates in real-time. If there are some pending updates, do not hesitate to install them. Once you update your previous firmware, be certain that you will enjoy better functionality.
- Your Boost Mobile hotspot device is old and thus needs to be replaced. The good news is that newer models come with great features that will mesmerize you. Therefore, you can visit this carrier’s online store and choose a model that you will please.
- Contact this carrier’s customer support team so that you can get the much-needed guidance and insights. Once you call the customer support team, the agent on the other hand will ask you a number of questions in order to prove your identity. Answer everything correctly so that you can get a viable solution.
Reset Your Boost Mobile APN Settings
To reset the APN settings on your Boost Mobile phone, follow these steps:
- Go to “Settings” on your phone.
- Tap on “Mobile Network” or “Connections.”
- Tap on “Access Point Names.”
- Tap on the three dots in the top right corner and select “Reset to default.”
- Restart your phone.
After restarting, your phone should automatically pick up the correct APN settings for Boost Mobile. If not, you can manually set up the APN as follows:
- Go to “Settings” on your phone.
- Tap on “Mobile Network” or “Connections.”
- Tap on “Access Point Names.”
- Tap on the “Add” or “+” icon to add a new APN.
- Enter the following information:
- Name: Boost Mobile
- APN: Boost_Mobile
- Server: Not set
- MMSC: “mm.myboostmobile.com”
- MMS proxy: 68.28.31.7
- MMS port: 80
- MCC: 310
- MNC: 120
- Authentication type: Not set
- APN type: default,supl,mms
- Tap on “Save” and select the new APN as the default.
- Restart your phone.
