AirTalk is one of the leading lifeline assistance service provider that offers lifeline & ACP benefits to eligible consumers across several states, including Oklahoma, New York, and California. Through ACP/lifeline programs, this carrier offers free text, free call, free data and free mobile phones to qualified low-income households. After receiving a free phone from Airtalk wireless Lifeline/ACP program, consumers would love to know whether they can replace their free phone after damage, theft, or misplacement.
Luckily, getting a free Airtalk wireless free phone replacement is possible. However, you must first meet lifeline or ACP eligibility requirements before getting a free replacement from this service provider. In addition, there are return policies to observe before getting your free phone replacement. For instance, you must return your phone for replacement within 15 days of receipt. Do you want to replace your Airtalk wireless free phone after damage, theft or misplacement? Read this article to the end and learn how to get started:
Reason for AirTalk Wireless Phone Replacement
As mentioned above, Airtalk wireless allows you to replace your free phone as long as you meet lifeline or ACP eligibility requirements. Below are reasons why you might get prompted to replace your wireless free phone from this carrier:
1. Damaged Phone
Cellphones have become a crucial part of our day to day lives. Once you damage your phone, you will no longer be able to communicate with your family or loved ones, work online or study online. As a result, you will be prompted to replace your damaged phone.
2. Lost or stolen Phone
If you lost or misplaced your Airtalk wireless phone, you should first trying to locate it. You can use your friend’s phone and try to contact your number: your phone might ring and the recipient directs you where you misplaced your device. In addition, you can report to the local authority and they will help you locate your device.
If your attempt to locate your device fails, you should now consider contacting your service provider for replacement.
3. Manufacturing defect
If you received your phone with some manufacturing defect, you should also consider returning it to Airtalk wireless for replacement. However, make sure that you return your device within 15 days of receipt.
4. Phone Not Working
If you experience a phone malfunction or your Airtalk wireless free phone stopped working abruptly, you should also return for replacement within 15 days of purchase. That way, you will be able to remain connected, work or study online.
Requirement Eligibility and Documents for AirTalk Wireless Free Phone Replacement
As we have seen above, Airtalk wireless allows you to replace your damaged phone within 15 days of receipt. However, there are requirements to meet before getting a phone replacement from Airtalk wireless. Since Airtalk wireless free phones are given through lifeline or ACP programs, you should qualify for one of these programs before getting a free phone replacement. In addition, you will be required to attach documents with proof of your identity and eligibility. Below are requirement eligibility and documents for Airtalk wireless free phone replacement:
1. Requirement eligibility through Lifeline program
To qualify through lifeline, you should come from a low income household with an income at or less than 135% of the federal poverty guideline.
In addition, you should be a participant of any government assistance program. These are programs like:
- Supplemental Security Income
- Supplemental Nutrition Assistance Program
- Veterans Pension and Survivors Benefit
- Tribal Head Start
- Bureau of Indian Affairs General Assistance
2. Requirement eligibility through Affordable Connectivity Program
To qualify through ACP, you should come from a low-income household, with an income that is at or below 200% of the federal poverty guideline. You can also qualify for ACP if you are a participant of any government assistance programs like:
- Federal Public Housing Assistance
- Tribal Temporary Assistance for Needy Families(Tribal TANF)
- Free and Reduced-Price School Breakfast Program
- School Lunch Program including at the USDA Community of Eligibility Provision Schools
- Veterans Pension and Survivors Benefit.
- Special Supplemental Nutrition Program for Women, Infants and Children(WIC)
- If you have received a Federal Pell Grant.
Documents Needed for AirTalk Wireless Free Phone Replacement
Before you get Airtalk wireless free phone replacement, you are should attach relevant documents showing proof of your identity and eligibility. All you need to do is make sure that your documents are clear, valid and up to date. Here’s an example of documents needed for Airtalk wireless free phone replacement:
- Your birth certificate
- Your driver’s license
- Your passport
- Mortgage statement or utility bill
- Social Security statement of benefits
- Pension or retirement statement of benefits
- Current income statement from your employer
- Paycheck stub
- Medicaid approval letter
- SSI benefit award letter
- Snap or any other government assistance verification letter.
AirTalk Wireless Free Phone Replacement Policy
To get Airtalk wireless free phone replacement, the carrier has policies to govern the whole process. These are policies like:
1. Airtalk wireless minutes and data replacement policy
Airtalk wireless is never responsible for refund of data or minutes when your device get lost, damaged, stolen. That means that Airtalk wireless will not refund or replace any lost data or minutes that were subscribed before you lost your device. This is regardless of whether the data or minutes in your phone were used with or without your consent.
2. Airtalk wireless defective phone free replacement policy
- When it comes to your air talk wireless defective phones, this carrier allows you to return your device for free replacement but must be within 15 days of receipt.
- Please note that if you return your device after 15 days of receipt, your device will not qualify for replacement. In addition, Airtalk wireless has directed that to get a replacement over your defective phone, you must return it as complete as you received it. That is, with all accessories included.
3. Airtalk wireless lost or stolen phone replacement policy
- If you lost or misplaced your phone, or your phone was stolen, you will cater for all the cost incurred in your account until you report the ordeal to Airtalk wireless.
- Once you notify them about the accident, this carrier will then suspend your account to avoid further unauthorized access. They will suspend your account for 15 days as they wait you to inform them that you found your phone.
- If 15 days surpasses without recovering your phone, the carrier will deactivate your account and you will lose Airtalk wireless account.
4. Airtalk wireless free phone warranty
Airtalk wireless free phones come with a 15 days policy. That means that within 15 days, this carrier allows you to return your phone for free replacement. Once you return your device, this service provider will send you a free replacement phone at their own discretion.
Way to AirTalk Wireless Phone Free Replacement
If you want to replace your Airtalk wireless free phone, you should contact their customer service through the number +1-855-924-7825. Once you make the call, you should explain why you want to get a free phone replacement.
If your phone was stolen or lost, the carrier will suspend your account for 15 days. If your phone was defective, they will ask you to return your device for replacement within 15 days of receipt. Once you return your device, the carrier will send you any new or refurbished model at their sole discretion.
Process of Activating the Replacement Phone on the AirTalk Wireless
When you request for Airtalk wireless phone replacement, you will also get a free SIM card. To activate your free replacement phone, install the SIM card in your phone and activate online through a very easy process. All you need to do is visit this page, provide your MDN, SIM card and hit the submit button. Follow prompts to finalize your activation process.
What if I Don’t Qualify for a Free Replacement Phone? What Do I Do
If you get disqualified for Airtalk wireless free phone, you can consider Airtalk wireless phone upgrade. This way, you will get a new upgraded phone. Luckily, Airtalk wireless offers huge discounts on their phone upgrade. To get Airtalk wireless upgraded phone, visit their online page, select your preferred phone and make the purchase. When selecting your preferred device, please pick a phone that is within your budget. If you have a struggling income, you should consider low cost phone to avoid straining your pocket.
How Long Does it Take to Get an AirTalk Wireless Replacement Phone?
When you get approved for Airtalk wireless phone replacement, the carrier will send you a new or refurbished phone immediately. This might take 3 to 7 days to receive your replacement phone.
Can I Transfer My Data to the Replacement Phone?
Yes, you can transfer your ACP benefits to your replacement phone through a very easy process. All you need to do is contact Airtalk wireless customer service and request the transfer. This is through dialing the number +1-855-924-7825.
Can I keep my old phone?
Yes, Airtalk wireless has Bring Your Own Phone Program that allows you keep your old phone. However, it is in your responsibility to make sure that your old phone is unlocked and compatible with Airtalk wireless.
What is the return/refund policy at AirTalk Wireless?
Airtalk wireless return policy states that phones that were purchased or received directly from Airtalk wireless should be returned to replacement or full refund within 15 days after the day of receipt.
What AirTalk Wireless Replacement Phone Model Can I Expect to Receive?
Once you qualify for Airtalk wireless replacement, the carrier will send you a new or refurbished phone at their own discretion. Therefore, the carrier won’t notify you about the model of the phone to receive. However, expect to get an entry level or mid-level phone from brands like Samsung, LG, Motorola and Apple. These are models like Samsung Galaxy A03s, Apple iPhone 6, and LG K31 Aristo 5 among others.
Is it possible to upgrade to a newer phone model during the replacement phone process?
Yes, in case you need to upgrade to a better phone, Airtalk wireless allows customers to upgrade their devices. Please note that Airtalk wireless upgraded phones are not free. However, you will get huge discounts when upgrading your phone.
Does the Insurance Company Have a Phone Replacement Policy for AirTalk Wireless?
Not really. Airtalk wireless has no insurance company over their phone replacement policy. You can only replace your free phone through the carrier’s 15 days warranty.